“The service was excellent and the staff were extremely helpful! Thanks”
“Thank you! I have got all the information needed!”
“That was very helpful and quick!”
Wouldn’t you want to see 90% of your customers feeling this way every time they put the phone down after speaking with your call centre or after leaving your high street branch? The majority of customer complaints happen due to lack of customer love and appreciation, being missold or misheard, or simply when your customers cannot find the information they need. It’s your job to know
what each one of your customers thinks about your brand
. It’s your job to care
about each one of them. We agree that can be tough when there is only you, with so many people to look after. However, you are not alone!
Join us in celebrating the 5th Anniversary
of our flagship Customer Experience Transformation: Financial Services
Meeting in London 15th – 17th September 2015
to help you set your 2016 goals and implement clear strategies for achieving these.
>>> Download the agenda
Over the past 5 years of us analysing this market, we can honestly say that huge progress has been made! However, what does the future hold and why should we continue talking about customer experience
management, customer engagement, customer centricity and customer satisfaction? Moreover, what should we be investing and prioritising in Customer Experience to get the best ROI and win the ultimate customer loyalty
? How do we simply keep our customers excited?
Together with some of the key thought leaders in the industry and long standing partners, IQPC’s CX FS meeting
is passionate about addressing your real challenges, showcasing the success stories of your colleagues and listening to your questions. With six core areas
that the agenda
is built around: service culture, improving process and products, 360 degree customer view, working as one, differentiation
and employee awareness
we are determined to provide you with the essential knowledge and updates that can bring you quicker results and make critical decisions easier to solve.
Here’s a snapshot of the unrivalled networking opportunities at CX FS:
- 150+ attendees
- 15+ geographical locations
- 65% senior level attendees – heads/directors/VPs/C-level
What our attendees are saying about us?“Really valuable, I met some useful contacts and it definitely gave me additional energy to pursue new ideas that I could now see worked” Head of Client Experience, Coutts
“Extremely valuable in gaining insights and inspiration alongside consideration for prospective suppliers”
Analytics and Conversion Director, Aldermore
“Very inspiring and provided me with useful information from different areas - both business views and technology views. Great to have experiences direct from the front line”
Chief Project Officer, Nordea Bank