Featured Speakers :
Mark Evans
Mark Evans
Group Marketing Director
Direct Line Group
Martin Dowson
Martin Dowson
Customer Experience Strategy and Capability Builder
CX Expert
Karen Jackson
Karen Jackson
Head of Client Experience
Citibank
Katalin Toldi
Katalin Toldi
Head of Segments
Erste Bank
Peter Craddock
Peter Craddock
Group Operations Director
Perspective Financial Group
Jane Symonds
Head of Service Delivery
Money Advice Service
Maryan Broadbent
Group Chief Customer Officer
AIA
Jonathan Browne
Jonathan Browne
Senior Analyst
Forrester
James Alexander
James Alexander
Co-Founder and CEO
Zopa & Green Thing
Graham Robinson
Digital Proposition Director
LLoyds TSB
Ian Worley
Ian Worley
Executive Director
Morgan Stanley
Ravi Bhalla
Ravi Bhalla
Strategic Transformation Director
Barclays
Michael Gould
Chief Operating Officer
Hiscox
Zoltan Varga
Zoltan Varga
CEE Customer Experience/Business Development Head
UniCredit Bank
Rob Stuart-Jack
Rob Stuart-Jack
Head of Banking Propositions
HSBC
Giovanna Carraro
Giovanna Carraro
Head of Client Services & Relationships
SOCIETE GENERALE

“You Need Your Customers
More Than They Need You…”

Harley Manning, VP & Research Director – Customer Experience, Forrester

Attend CX Transformation: Financial Services this September to discover marketing leading strategies and tactics to support Customer Experience Transformation across Financial Services.

As Europe's only CX Transformation event, specific to Financial Services, this event addresses all of your customer experience transformation needs across 3 days, 5 streams and countless interactive case-study driven plenaries, panels and workshops.

Tailor your agenda to meet your precise needs through our exclusive Maturity Assessment Day - click here for further details.

Aqcuire the key insights, strategies and practical tips that will enable you to execute effective Insight, Capability and Culture Transformation to Drive Customer Centricity to the Heart of Financial Services

Featured Content

Infographic: Survey Result on Managing Customer Experience - Banking and Financial Service
In preparation for Customer Experience Management for Banking and Financial Services 2012 conference, Customer Management iQ conducted a survey among customer experience professionals were to assess the current trends and challenges in the banking and finance sector.

2012_Video Customer Management eBook: Meeting the Needs of the Digital, Social & Mobile Customer
Based on extensive research gleaned from surveying Chief Marketing Officers, Chief Customer Officers, and Strategic Directors of Customer Experience, Digital Marketing, Mobile Marketing, eCommerce, and Social Media, this eBook explores how organisations are approaching customer experience in today’s digital world.

2012_VideoArticle: Major Bank Turning Disgruntled Customers into Satisfied Ones
Having been called a “plague” and accused of “screwing its customers around the world for years,” among other things, by disgruntled customers, is it any wonder that global banking juggernaut Santander has committed itself to a customer service makeover?

Attendees_List How Citigroup Delivers the Right Kind of Global Customer Experience
During this interview with Customer Management IQ, Adriana Torres, Citigroup Global Consumer Bank's Global Contact Centre Head and Managing Director, stressed the simultaneous importance of global customer service consistency


Discover how to:

  • Engage an increasingly savvy customer through seamless experience
  • Build trust and loyalty with an increasingly sceptical customer base
  • Embed a customer-centric culture to support transformation within your organisation
  • Discover and harness key super-promoters amongst executive sponsors
  • Invest and improve wisely to ensure excellence in execution of Customer Experience strategy

Testimonials

Really valuable, I met some useful contacts and it definitely gave me additional energy to pursue new ideas that I could now see worked.Head of Client Experience, Coutts
Extremely valuable in gaining insights and inspiration alongside consideration for prospective suppliersAnalytics and Conversion Director, Aldermore
Overall very inspiring and provided me with useful information from different areas - both business views and technology view. Great to have experiences direct from the front line.Chief Project Officer, Nordea Bank


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