Innovate your CX strategy to meet the ever-evolving needs of the customer

With the financial services sector undergoing major transformation over the past few years, it is increasingly difficult to keep up with the demands of today's customers. Yet failing to meet these needs can result in disengaged customers and ultimately a loss of market share.

That's why we're back for a 6th Annual Customer Experience Transformation: Financial Services! We're assembling CX leaders from across the financial services sector to share concrete hints and tips on keeping up with customer demands. We will be tackling your biggest challenges and providing you with inspiring ideas on how to make your CX strategy a success. 

2016 Speakers Include:

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Key Themes Include:

 

Embracing innovative and disruptive strategies in CX

 

Driving employee engagement to deliver customer experience

 

Turning the voice of the customer into actionable insight

 

Using digitalisation and automation to deliver a seamless customer experience

 

The impact of the FCA on customer experience

 

Translating customer experience improvements into clear business value for your organisation

 

Adapting your organisation to meet customer needs

What you’ll learn

Embrace innovative and disruptive CX strategies

Find out how Standard Life are adopting a co-creation approach with customers to improve their offering

Turn the voice of the customer into actionable insight

Learn how Metro Bank are re-engineering processes with the customer in mind

Translate customer experience improvements into clear business value for your organisation

Hear how Zurich Insurance have reduced cancellations by 24% in 5 customer journeys

Design personalised customer experiences which translate into real journeys

Discover how Lloyds are turning customer experience strategies into reality

Keep up with the most innovative fintech companies

Hear from Atom Bank, Osper, Zopa, Civilised Bank and Masthaven Bank

What our Attendees are Saying


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