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What our Attendees are Saying

“Really valuable, I met some useful contacts and it definitely gave me additional energy to pursue new ideas that I could now see worked” Head of Client Experience, Coutts
“Extremely valuable in gaining insights and inspiration alongside consideration for prospective suppliers” Analytics and Conversion Director, Aldermore
“Very inspiring and provided me with useful information from different areas - both business views and technology views. Great to have experiences direct from the front line” Chief Project Officer, Nordea Bank

Innovate through digitalisation and achieve enhanced customer engagement, loyalty and profitability

Wouldn’t you want to see 90% of your customers feeling this way every time they put the phone down after speaking with your call centre or after leaving your high street branch? The majority of customer complaints happen due to lack of customer love and appreciation, being mis-sold or misheard, or simply when your customers cannot find the information they need. It’s your job to know what each one of your customers thinks about your brand. It’s your job to care about each one of them. We agree that can be tough when there is only you, with so many people to look after. However, you are not alone! Find out more about the unrivaled networking opportunities at CX FS 2015.

#CXTFS 2015 Fast Track Registration Form

Why is this your N◦1 meeting of the year?

1.    This is not your typical event! If you don’t want to sit through all the presentations you are welcome to stay back in our ‘networking lounge’ and build your onsite experience around discussions with over 130+ potential senior marketing and customer experience influencers from the financial sector and beyond.
2.    We are not going to bore you with the presentations but really get you to brainstorm and think outside the box. We want you to look at this meeting as an idea generator for you to review you 2015 results and set goals for 2016. We have specifically selected some of the most charismatic speakers from the industry to guide you on your “BIG IDEA” journey.
3.    Your CXFS experience starts months before the event itself as we keep you updated with the most exciting industry trends by revealing some killer content pieces form primary sources and share serious insider interviews.
4.    Because we care! We will provide you with so much more than just another event for customer experience management. You will have a chance to feed your challenges and questions that keep you awake at night and get them answered, so you can really obtain the ultimate learning experience that you seek.
5.    Have fun! To celebrate our 5th Birthday we are treating you to a surprise golfing and drinks night where all are welcome to try win the ultimate team building exercise or simply have a glass or two with the most influential people in the industry

Key Industry Speakers 2015

Ellie Renshaw
Head of External Representation, Barclays

Alastair Barter
Senior Policy Officer (Business and Industry), Strategic Liaison Information Commissioner’s Office (ICO)

Kerri Ricketts
Regional Head of Customer Experience (Europe), HSBC Retail Banking and Wealth Management

Stephen Ingledew
Managing Director Customers and Marketing Standard Life

Michael Gazala
Vice President & Research Director Forrester Research

Manuela Pifani
Head of Customer Strategy & Experience, Direct Line Group

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