Innovate through digitalisation and achieve enhanced customer engagement, loyalty and profitability
Wouldn’t you want to see 90% of your customers feeling this way every time they put the phone down after speaking with your call centre or after leaving your high street branch? The majority of customer complaints happen due to lack of customer love and appreciation, being mis-sold or misheard, or simply when your customers cannot find the information they need. It’s your job to know what each one of your customers thinks about your brand. It’s your job to care about each one of them. We agree that can be tough when there is only you, with so many people to look after. However, you are not alone! Find out more about the unrivaled networking opportunities at CX FS 2015.